Have you been affected by the chaos at Vancouver International Airport (YVR) over the holiday season? If so, its administrators want to hear from you.
YVR launched a public engagement campaign on Tuesday to seek feedback from people on travel disruptions in December and January.
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The problems at the airport began the week before Christmas when an intense snowstorm grounded planes and led to a massive wave of delays and cancellations with long ripple effects.
Some passengers were stuck on their planes for hours, while others were stuck at the airport for days or separated from their luggage for weeks.
Airport officials blamed a surprisingly large volume and rapid accumulation of snow and aircraft de-icing challenges as the instigators of a chain of problems.
Airport CEO Tamara Vrooman has promised an “after action review” of the disruptions, which includes the new public feedback process.
“We know that passengers want an efficient experience when they travel, with all the different organizations involved in aviation working effectively together…We also need to make sure the voice of the traveler is heard,” Vrooman said in a statement. Tuesday press release.
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“Through this public engagement process, we will hear directly from passengers about how they want to be helped and supported, as well as informed, during times of operational disruption.”
The airport is now looking to hear from people who passed through the airport in December 2022 or January 2023, or were affected by travel disruptions over the holidays.
He said he would collect that feedback through a variety of methods, including an online feedback form, virtual focus groups and panels, and written submissions “to help ensure a diversity of experiences is included”.
The first phase of consultation, which began on Tuesday and will run until January 30, asks people to “share their feedback on key areas of interest and methods of engagement” and register for phase 2. .
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Phase 2 will run from January 31 to February 21 and will ask people to vote on “communication, service and support requirements”.
The airport said the comments, along with the recommendations from the after-action review, will be made public in the coming months.
Travelers can learn more and participate in the review on YVR’s public engagement website.
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